Cancellation Policy
Preface:
At this Company, our goal is to create for travelers a well-planned, secure, and memorable journey through the Islands. This Guest Policy (“Policy”) has been drafted to incorporate global best practices, most efficient methods of management, and the highest standards of professional services as applied by leading travel operators. It was conceived with the idea of ensuring guest safety and enhancing the travel experience in order to allow seamless service delivery by our staff.The Policy shall form an integral part of the Tour Booking Agreement. By proceeding with a booking made either directly with us or through any of our affiliated partners, guests acknowledge and accept the terms set forth in this Policy.
1. Bookings
1.1 The Company will compile a tentative itinerary to be discussed with the guest and a detailed quotation declaring the Package Price after receipt of the travel inquiry. To proceed with booking, guests shall comply with the following procedure:
STEP ACTION REQUIRED
| Step 1 | Pay at least 40% to 60% of the package price as discussed. This will secure your booking with our company. The bank account details are given below for making the payment.
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| Step 2 | Provide a scanned copy of a valid government-issued Photo ID proof (with address) for each traveler. Approved IDs include AADHAR Card, Voter ID, Driving License, Passport, and so forth. These are required for ferry bookings, forest permits, and associated services.
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| Step 3 | Share with us the details of your arrival and departure flights. This enables us to stay accurate with itinerary planning and manage logistics accordingly, avoiding unpleasant last-minute mishaps.
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| Step 4 | Share the full names, ages, and genders of every traveler in the group.
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1.2 The balance due under this package shall be paid either by bank transfer at least two (2) days before arrival or in cash upon arrival in Andaman before commencement of services.
1.3 All communications concerning bookings must be made by the Guest using the contact details shared at the time of reservation.
2. Payments
The package price upon which the Company has based its quotation must be paid in full before a booking is considered to be confirmed. The payment can be settled through an electronic bank transfer or by paying cash-in-hand (up to ₹2,00,000 in Indian Rupees). All payments are hence required to be made through the official bank account details of the Company given below:
Bank Account Details:
Pay: ANDAMAN TOUR TRAVEL PACKAGE
A/C NO. : 120001866064
IFSC: CNRB0005214
3. Cancellation & Refunds
Suppose a client cancels the tour or is prevented from traveling for a reason not attributable to the Company after having made such an advance payment. In that case, the following charges of cancellation will be levied:
| Cancellation Timeline (Before Arrival) | Amount Deducted
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| 10 days or less | 100% of the package cost (No Refund) |
| 11 to 20 days | 50% of the package cost |
| 21 to 30 days | 25 % of the package cost |
| Over 30 days | Full refund, after deducting applicable cancellation fees
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3.1 Additional Cancellation Terms:
3.1.1 A cancellation fee of ₹2,400 per person is levied for all cancellations after payment of the advance.
3.1.2 Guests cannot reschedule after the payment has been received.
3.1.3 For any changes in stay in respect of SeaShell, Coral Reef, Barefoot, Munjoh, or Taj, the individual hotel policy shall apply.
3.1.4 Any bookings at the above hotels are non-refundable, and 100% of cancellation charges must be applied from the moment the advance is paid.
3.1.5 Any bookings with travel dates between 15 December to 15 January (Peak Season) are completely non-refundable, with a 100% cancellation charge being levied.
3.2 For Packages Including Flights:
3.2.1 A flight delay, cancellation, or rescheduling shall not entitle a passenger to any refund for flight, hotel, ferry, or tour services.
3.2.2 Flight tickets once booked shall be considered Non-Refundable under all circumstances.
3.2.3 If a guest travels to Andaman by any other means after a flight mishap, the rest of the package will be executed as per the itinerary set, with no refund being issued to the guest for any missed services and/or days.
3.2.4 Travel scheduled between 15th December to 15th January is subject to 100% cancellation charges, with no exceptions.
Note: For any guest booking with the Company, it is assumed that the guests have read and accepted the terms and conditions stipulated therewith.
4. Third-Party Terms and Conditions
4.1 There are independently run companies that handle some parts of your package, such as hotels, cruises, and vehicles for transportation. Customers are bound by all terms and policies laid down by the service providers.
4.2 Following standard security measures, a guest is to present the original copy of a government-issued ID with address proof (AADHAR, Passport, etc.) at hotels, jetty terminals, and other checkpoints.
4.3 Guests will be expected to be punctual and to observe the given pickup and reporting times for cabs, ferries, and activities. The Company shall not be held responsible for any changes or losses of any services due to delays or errors by the guests.
5. Right to Refuse Service
Despite the confirmation of booking, in the following eventualities, per the Services Agreement, the Company reserves the right to refuse service to any guest.
5.1 If a guest inappropriately misbehaves, harasses, or causes discomfort or disturbance to fellow travelers;
5.2 Suspected or carriers of contagious illnesses, except if valid medical certification declares otherwise;
5.3 Convicts or alleged criminals fleeing the law;
5.4 Guests whose unlawful or disruptive conduct severely violates the Company’s policies; and
5.5 Any guest being abusive or disrespectful towards the Company employees, hotel personnel, drivers, or the cruise crewmembers.
5.6 Any guest denied service for any of the above reasons shall not be entitled to a refund of any kind.
Note:
The above listing indicates some of the services that may be refused.
Refusal of service is fairly and solely applied to preserve the well-being and safety of other guests and employees.
6. Force Majeure
6.1 In the situation where the Company is not able to conduct the tour package following the confirmed booking because of forces of nature, State Orders, revolution, war, civil revolts, acts of public enemies, pandemic, embargo, epidemic, lockdown, quarantine, and every other case beyond the Company’s reasonable control, the Company shall immediately intimate to the guest about the Force Majeure event and cancel the Booking forthwith. The Company shall be fully exempted from the performance of the terms and conditions of the Bookings Agreement and this Policy for the entire Force Majeure period.
6.2 When the Company cancels a booking because of an event of Force Majeure, the guest shall be entitled to a refund after deducting the amount specified otherwise in Clause 3 of this Policy.
6.3 If the customer or guest cannot proceed with traveling to Andaman given similar Force Majeure circumstances (that is, natural calamities, lockdown, orders from the State, etc.), they shall inform the Company at the earliest and may request a rescheduling of their booking. The Company reserves the right to impose cancellation charges as per Clause 3 of this Policy.
6.4 If an event of Force Majeure were to arise at any time during the trip, the guest shall have to bear any and all such additional expenditure arising out of extended stays, alternate arrangements, and extra services availed during the same period. The balance of the terms of this Policy shall continue to remain in effect.
7. No Liability for Valuables
7.1 The Company is not liable for any loss, theft, damage, or misplacement of guests belonging or valuables during the course of travel.
7.2 The Company shall not be responsible for lost and found items of any type in the hotels, taxis, cruise packages, and elsewhere that may have been used during the tour.
8. Guest Liability
8.1 In any case of booking, guests shall be personally liable under applicable Indian laws for any damages or losses caused to the Company on account of negligence or misconduct.
8.2 We reserve the right to claim full compensation or damages from the guest for any financial or reputational loss due to their actions.
9. Indemnity
9.1 Any injuries, damages, or losses shall not be the responsibility of the Company where they occur during the participation of third-party activities, such as bicycle or car rentals, scuba diving, snorkeling, or boating.
9.2 The Company does not assume responsibility for any instances, injuries, or losses that may arise in the course of the guest’s stay at the hotel, resort, homestay, or any other establishment of similar nature.
9.3 The guest hereby fully indemnifies the Company against all claims, whether involving services rendered by third parties or services referred by the Company.
10. Data Privacy
10.1 To render travel-related services, the Company collects personal information and proof of identification from its guests.
10.2 The company is committed to underpinning the fact that it serves as a lodge for data, and information of all kinds is stored and stored securely within its precincts.
10.3 The Company cannot indeed be held responsible for any breaches or unauthorized access, which are rare given all the security measures in place. Guests acknowledge that they have no right to claim any form of compensation or damages.
11. Dispute Resolution & Legal Jurisdiction
11.1 In case of dispute, or unless there are any disagreements between the guest and the Company, all matters shall first be addressed amicably, usually by direct interaction with a designated Company representative.
11.2 In case the problem continues unresolved after seven days, an arbitration process shall proceed under the supervision of a sole Arbitrator to be appointed by the Company, or before the competent Courts at Port Blair.
11.3 The arbitration proceedings have to be conducted in English. The legal seat of arbitration would be located in Port Blair, Andaman & Nicobar Islands.
11.4 Thereafter, the arbitral proceedings shall occur according to the rules, which are the governing rules of the International Chamber of Commerce (ICC).
11.5 All disputes regarding the booking or this Policy, regardless of whether the guest is in India or abroad at the time of booking, shall have the Andaman & Nicobar courts as their exclusive jurisdiction.
12. Waiver of Rights Under the Consumer Protection Act, 2019
12.1 By confirming the booking, the guest expressly and voluntarily waives the right to bring a complaint under Section 35 or 47 of the Consumer Protection Act, 2019, in any court which lies outside the jurisdiction of the Andaman & Nicobar Islands.
12.2 This agreement waiver implies that none shall lodge a claim related to a consumer, contractual, or tort case brought against any accused outside the range of this agreement.
12.3 Further, the Company may decide to start legal proceedings to recover the sum of ₹2,00,000 (Rupees Two Lakhs) as liquidated damages from any person who violates this clause. As the matter involves the recovery of liquidated damages, it is proposed to institute claim proceedings in the form of summary suits, under Order XXXVII, Rule 1 of the Code of Civil Procedure, 1908, before the competent courts of the Andaman & Nicobar Islands.
13. Rights Reserved by the Company
13.1 The Company retains the full right to file for any civil or criminal proceedings against any individual who defames, maligns, or makes false statements about the Company in public forums, such as social media, review platforms, or any digital or print medium accessible to the public.
13.2 In these kinds of cases, the Company has the right to claim its punitive damages and compensation and has the full right to have recourse to any applicable penal remedies.
13.3 The company, in these circumstances, reserves the right to keep or forfeit any amount of money paid by the guest if such guest or such third party publishes defamatory and damaging content online.
13.4 The decision to alter, update, delete, or revise the terms and conditions in this Policy lies solely with the Company and may be exercised at any given time with no prior notification. By proceeding with a reservation, guests are deemed to have read, understood, and agreed upon all terms and revisions.
